Customer Reviews:
Showing reviews 1-5 of 13
 Useless Tech Support Dooms this MB July 19, 2010
Crownan (Granite Bay, CA United States)
I'm usually a BIG fan on Intel products. I've built numerous PCs with them and had very little issues from the Intel side, until now.
The tech support on this one was less than useless, being almost harmful. They're inconsistent from person to person and will flat out lie to get you off the phone when it gets close to 5pm.
They couldn't decide on whether 1.6V memory would even work on the board giving very inconsistent feedback. I had to ask repeatedly just to get a case number. Furthermore they gave all kinds of misinformation about which slots to even use on the board for memory. They were quick to blame issues on every other component (fortunately I had two graphics cards, and multiple machines to verify components worked, but how many people have that?). They even falsely blamed issues on a bad CPU at one point (incorrectly).
SO, finally I have the board working (I hope it continues to do so) but at a cost of far more time and money than I've had to use on an Intel board before. I never got the PCI slot to work right (even though it was recognized by BIOS)after trying multiple network cards.
I believe that if I had never called tech support and spent the time troubleshooting I probably would have been better off. Fortunately i have an option for direct plug in on the first PC, but unfortunately I have one more PC to build with a DX58 board. I always build in twos, but even though I know all the components are working I'm not looking foward to spending any more time with it.
As I have never built with other boards I don't know how much better (or worse) they are, but I will try something else next time.
If anyone has a recommendation for a wireless network card that would actually work with this thing i'd love to hear it (tried DL and Netgear).
Died after four months! June 9, 2010
Bob From Springfield (Springfield, OH USA)
3 out of 3 found this review helpful
When I built my new Core I-7 computer I looked very closely at the components I'd use and after much debating I went with the DX58SO. I did so because they ditched the long obsolete serial ports and replaced them with MANY USB ports. Also, what better way to complement my new processor than to use it on a board built by the same company? I couldn't have been more wrong! The Three Stooges could've built a better motherboard using cardboard, shoestrings and magic markers. Think I'm joking?
1. The box was missing items, most notably the "Far Cry 2" disc. Intel's support told me (I'm not kidding) that it's not their concern and this won't happen if I buy my hardware from reputable dealers. I'd already told them I'd purchased it from Amazon.com (the MOST reputable dealer, IMHO), so this is one of many absurdities to come from Intel. I noticed similar complaints, so either there's a consumer conspiracy against Intel or they have a quality control issue. They did manage to get all of their self loving propaganda in the box.
2. No one at Intel seems to know what memory will work with this board. They advertised that it will work with 1.6v memory, but the box contained a sheet of paper that stated that anything above 1.5v will damage the motherboard/processor, which meant that the $200+ worth of 1.6v memory I'd bought was worthless. Intel tech support said 1.6v was o.k., but their website said 1.5v. So which is it?
3. See the Intel video and diagrams on this page that show the SATA connecters facing outward? They don't. The SATA connecters run along the edge of the board and face the front of the computer. They are approx two inches from the disc drives, which made them a real pain to hook up.
4. Don't use SATA cables with the silver clips. When you remove them the motherboard won't let go unless you use a lot of force.
5. The Quick Start sheet doesn't match the user's manual and both don't match the motherboard (for instance, the SATA connecters). Do ANY of Intel's departments talk to each other?
6. Sitting next to the second PCI slot (where you'd install a secondary graphics card) there's a connecter that you have to connect a power cable to. If you squint at the picture, it's the yellow thing above the "5" and "6". Good luck using that second slot!
7. There are four memory slots. WRONG! The manual states that if you put memory in the fourth slot it might degrade the computer's performance. WHAT??? Then why even put it in there?
I've built a few computers since 2001 and all of them are still running (except the one with the Intel DX58SO). I've never come across a rotted piece of hardware like the DX58SO and the maddening frustration of dealing with Intel. It was designed by engineers with a mean spirited sense of humor and sold by a company that doesn't care.
Whether you're new to building computers or have been around for a while, avoid this motherboard at all costs. You'll be replacing it soon enough!
Bad quality Intel May 13, 2010
Jose Robaina (Caracas - Venezuela)
4 out of 4 found this review helpful
I have been purchased the first DX58SO MOBO on february 20 with the i7-920, then few weeks I received them at my place (I live in Venezuela).
Firts all work nice and well at firts boot. The Windows XP SP2 was installed without problems (in 18min). Only have 3GB detected from 4GB installed, but not problem at all.
All drivers was installed without problems. The BIOS was updated as well.
Well, around 2h of work with the system (DX58SO Intel DX58SO Extreme Series X58 ATX Tri-Channel DDR3 16GB SLI or CrossFireX LGA1366 Overclocking Utility Desktop Board - Retail + I7-920 Intel Core i7 Processor i7-920 2.66GHz 8 MB LGA1366 CPU BX80601920 + CORSAIR H50 Corsair Cooling Hydro Series H50 All in One High-performance CPU Cooler CWCH50-1 + CORSAIR XMS3 4GB Corsair XMS3 4 GB PC3-12800 1600Mhz Dual Channel Core i3 i5 i7 DDR3 Memory Kit CMX4GX3M2A1600C9 + ATI 5770HD + THERMALTAKE 750W + THERMALTAKE ELEMENT G CASE + WESTERN DIGITAL 1TB HDD + LG DVD-RAM) installing the "Dirt 2" game, I was put the headphone cable on rear chassis connector and PUF!. The video goes out! The fans spin go at full speed and the two red leds on MOBO turns on.
Then, no recovery BIOS work, the MOBO state was unrecoverable.
So, I was chat with Intel tech room. They told me to return the MOBO to the seller (Amazon.com). I did it and have the MOBO replaced some weeks after. Nice returning items department Amazon! Very gentle attention and rapid response, but again...
So, I work in with the new on MOBO, installed all things in place. But again the poor quality and untested MOBO prior to box it from Intel, as the MOBO just turned on the fans. There was no video or boot was not possible to perform BIOS recovery.
So, I was chat with Intel tech room for second time. They told me to return the MOBO only, without any of it parts (cables, manual and box) to them, using their UPS account.
At this moment, the second MOBO replacement (the third unit at my hands) is on way home. Hope to receive it today or tomorrow
I will edit this review when I have it on my hands and will see... Again.
***************
Edited at May/16/2010
Well... I received the third (yes the 3!!!) MODO on friday morning, I din`t test it until that night.
I didn't like to writte because I'm very dissapointed, very upset, very bother and very boring with Intel, ¡A company that show us for many years how a nice and stable PC will be built!
This MOBO run exactly equal that second one (returned to Intel). Don't boot. No video at screen. BIOS recovery don't work. No beeps without memory installed. Only fans runs at normally speed and that's all.
I don't know if the CPU was damage with the first MOBO when the two red leds on board turn on. Then the same leds didn't turn on at the others MOBO's tested (two already). I will chat or call to Intel call services to resolved this at monday. They doesn't work on weekends! But the problems!
I don't like this DX58SO anymore. I like get money back, to buy and try with another MOBO builder, like MSI. I'm bother and boring with intel. 3 month from the first purchase and still didn't have the system stable and working.
Now the problem is: this MOBO is the one that Intel gave me in RMA. They send to me the invoice, but I wasn't charged for it. But now... If I want a money back from Amazon (where my first dx58so was bought), I can send this RMA MOBO from intel to amazon? Nice question intel!!!
So... sunrise and see.
 Good Mother board January 3, 2010
Peter Ahern (Jersey Shore , USA)
4 out of 4 found this review helpful
This motherboard will allow only two SLI graphics cards. This is fine if that is all you need. Others can take 3 cards. Be careful if you select a card that takes two slots... you lose a PCIe-x slot (the short one). Also, note that it is better to add the CPU cooler while the board is not mounted, if you use a Cooler Master case. You can't reach one of the four attachment bolts. Taking it all apart again is a pain. The utility from Intel will allow overclocking, and it has a automatic increment capability. Nice board. No other issues. The included fan works well on the IO Hub.
They finally got it right November 17, 2009
Daniel Evans (Atlanta, GA)
1 out of 3 found this review helpful
Well I purchased this board and had to send it back twice because of faulty boards. They wouldn't power up, also I noticed some heat sinks were loose. After I got the third, I got it up and running and it has been strong for over a year. Overclocking is pretty easy with it too.
So three stars, I'm happy with the board now, but it took 3 boards to get one that actually worked.
Showing reviews 1-5 of 13
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